Our guarantee, with All-in
Approved or your money back.
If the city refuses your permit for a requirement we should have caught, you get every dollar back. The conditions are right here, in plain words.
What the guarantee covers
- CoveredThe city refuses the permit for a reason we should have caught: a written requirement of its code or of its published forms that we missed.
- RefundThe full price you paid for All-in, back to your card.
- How to claimWithin 30 days of the city’s decision, send us the refusal letter.
What it does not cover
- A variance or other exception that the city refuses
- Objections from neighbors
- A discretionary design review (for example a historic district board)
- Your HOA’s decision
- A project you changed, or information you gave us that was wrong
- A new rule adopted after the application was filed
We say it plainly because no one can promise what a city will decide.
The conditions, in full
- Offer concerned. The guarantee comes with the All-in offer (“All-in, until approved”).
- What is covered. The city or county refuses your permit for a reason we should have caught: a written requirement of its code or of its published forms that applies to your project and that our file missed.
- What you get. A refund of the full price you paid for All-in.
- What is not covered. A refused variance or other exception; objections from neighbors; a discretionary design review (for example a historic district or architectural review board); your HOA’s decision; a project you changed, or information you gave us that was wrong or incomplete; a new rule adopted after the application was filed.
- How to claim. Within 30 days of the city’s decision, e-mail us the refusal letter (or the city’s written decision) at administration@lacangel.fr.
- Until Approved option. If you bought the Permit Kit with the Until Approved option, its $100 is refunded under the same conditions.
These conditions are part of our terms of sale.
Common questions
Which offer has the guarantee?
All-in, until approved ($399). The Until Approved option alone refunds its own $100 when the city refuses for a point we should have caught.
How fast is the refund?
We answer every claim by e-mail. A refund goes back to the card you paid with; banks usually show it within 5 to 10 business days.
What counts as “a requirement we should have caught”?
A requirement written in the city’s code, or in its published application forms and checklists, at the time we prepared your file, which applies to your project and which our file missed.